You can’t get any service over the phone and they never call you back. It has been sitting one state over for over 2 weeks??? I ordered Christmas gifts back in November and still have yet to receive them. Rest assured, we do still expect your order to arrive in time for Christmas. Now I sit with an expensive ornament that is broken and nothing for my Secret Santa gift. I find it the easy route to offer a simple apology and refund. Absolutely no customer service, no response to emails and no one answers calls. We are thrilled to hear you are enjoying your personalized gift. Reply from Personalization Mall As an online retailer, every change, addition, edit, and viewing of an order creates a digital path that cannot be erased or canceled. The overall rating of the company is 2.2 and consumers are mostly dissatisfied.. Can you please provide your order number so that I can help investigate and escalate your concerns accordingly? Your experience can help others make better choices. I can't believe I have to give a star rating to something I believe is a huge scam. I have placed 3 orders since 11/30 and received all 3 orders. The WORST customer service EVER!! They charged almost 12 dollars for shipping. I made my Christmas gift purchase 3 weeks ago. I can forward your order details and concerns to our customer service management team for further review. After putting my review on this site, I got a response from Personalized Mall. I waited on the phone for over an hour only to be disconnected. We apologize for the confusion here, as well as the delivery delays on behalf of our carrier partner. They just keep blowing me off via email. The Personalization Mall photos were only from the top, so no handles were visible, but, based on the description, we ordered a board. Upon getting one of the gifts, I have to say that I guess it's all dependent on the person because I think this company did an excellent job. We realize how frustrating and confusing this must be, but given your order has had recent tracking updates as of yesterday 12/21, we do still anticipate this to arrive on time. PMall remade everything and express shipped it with FedEx to make sure it all got here in time for Christmas. Personalization Mall is a top merchant due to its average rating of 4.5 stars or higher based on a minimum of 400 ratings. This service is a joke! This company has the worst customer service available. This is absolutely ridiculous! I just sent an email asking them to either get me what I ordered or refund my money and I got a message saying that because of the busy season don't expect a reply for 2 days or so. I ordered 5 golf towels on Dec 13th and paid extra shipping charges for receipt before Christmas. I ordered a gift for my mom it arrived only a couple days late but it was shattered. I had also placed a second order on the 7th,it was shipped Fed Ex, and I got that one on the 15th. Customer service appalling. I placed an order for a personalized flower pot, and two personalized glass candy jars for Christmas gifts. This is ridiculous. We again apologize for all the delivery delays on behalf of our carrier partner, and appreciate your patience throughout. You may continue to request a refund via email or phone with our customer service team if you so choose. Does not ship to PO boxes. I'm so excited to gift these items. I was promised my items for December 1st. *** just some suggestions for this company. Hey, BJH. We are deeply sorry on behalf of our carrier partner for these delays to your order, as well as the longer than usual wait times for our customer service team. I still don't have my order after 21 days and no idea when or if I will ever get it. Hello, Annette. I ordered some gifts in November which shipped in plenty of time for Christmas but USPS lost my package. After I purchased (no returns), now the delivery date was pending. And I will be reporting them to the Better Business Bureau. When the Free Shipping code are active, simply add any qualifying merchandise to the shopping cart OR meet the promotional minimum order value, then proceed to the checkout page. Hey, Joel. If I could give 0 stars I would. Well, you guessed it -- no handles! Thanks. I ordered way ahead of time just to aviod such issues. Personalization Mall ranks 365 of 3099 in E-commerce category. Might as well of been wrapped in a paper towel. I will forward your order details and comments to our customer service management team so that they can review this. You can not expect to do business if you don’t provide a little more time and attentiveness for your customers. Ordered christmas gifts 2 weeks ago dont have them either. They should have reached out to me so we could have intervened sooner. I was able to check status on my order. Is there a Personalization Mall coupon code for new customers? Such handles are critical when serviing a heavy roast, so you don't drop the board the last inch or so onto the table. Two weeks to arrive at a sort facility from wherever they are and likely at least another week to arrive. We appreciate your continued patience, Linda. I keep checking the shipping information, but USPS doesn't show even having received my order. Reviews from Personalization Mall employees about Personalization Mall culture, salaries, benefits, work-life balance, management, job security, and more. Just like everyone else I paid $30 in shipping to have my gift here by Christmas. We wish you and your family a happy holidays. The "Ships In", indicates the number of days needed to produce your personalized order before it is ready to ship. I have been on hold for 30 minutes, still no answer. Terrible place. Those heart keepsakes are indeed beautiful! Personalization Mall Overview Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews. Personalization Mall ranks 366 of 3096 in E-commerce category. All reviews contain valuable insight for our shoppers! Nobody answers the phone there. price. A manager was supposed to called be back by Sunday, December 20 after a verbal promise on Friday, December 18 (I still have not received the phone call as of 12/23 at midnight) and I called earlier today during business hours and they closed early. No gifts to give nephew on bday. I live in Canada and have it shipped up and it doesn’t usually take that long to get to me and very nicely packaged and have never had any problems with damaged items. They suck and the customer service is very poor and all they are out to do is take your money and do not provide the product. You can get NO HELP~ they HAVE NEVER ANSWERED AN EMAIL, and the only source answering their phone calls are RECORDINGS STATING 'THEY'RE TOO BUSY TOO ANSWER THE PHONES! Thanks for reaching out and providing your feedback. Before I purchased the item, I was guaranteed delivery by 12/21. Today is December 22nd and my order still not here. The package has arrived. Just that response let me further no they could care less about the meaning behind this purchase. THIS WAS TO BE A XMAS GIFT. Hello, Paula. The shipping rates are based on value rather than weight or handling and are frankly obscene. I'm going to forward your order details and comments to our customer service management team immediately so that they can review further. BUT they choose to ship with the least expensive most unreliable shipper. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews. No respose, or updates or anything!! Ordered gifts for a 21st bday on 11/30. I'm never ordering from Personalization Mall again! Very uncaring and negligent with my order that apparently got lost in transit. Your experience can help others make better choices. Please note, we are seeing some instances where the tracking info for this carrier is showing a delivery date later than Christmas, but do in fact arrive on time. This place is a rip-off. It said that my package arrived in St. Louis on Dec. 16 at 4:46 am and then departed Des Moines IA on Dec. 16 at 4:51 am. We wish you and your family a happy holidays and new year. It has been sitting in Atlanta USPS since Dec 8th and I have emailed you about 8 times on this problem the past two weeks and order ##615718179 which I ordered on 12/12. On 12/15, I got a message saying that it was shipped. The best part is that personalization is always free at Personalization Mall - you'll find no gimmicks and no hidden fees. Share your voice on ResellerRatings.com From time to time for special offers, Personalization Mall will offer free shipping on your orders. Right now I wouldn’t even give them a 1 star review. We appreciate your reaching out and providing your feedback. Thanks for your continued patience, Betty. I will advise others to do the same. Can you please provide your order number so that we can assist you further? Emails, emails, excuses, however I still have not received my order. NOT SURE HOW YOU STAY IN BUSINESS. | Read 321-340 Reviews out of 470 I called fed-e x who told me that the order was shipped regular delivery therefore it will not be here for the holiday. !AS FOR YOUR COMMENT TO ME RE: MY ABOVE REVIEWJUST HOW AM I SUPPOSED TO REPLY TO YOUR COMMENT REQUESTING MY ORDER INFO (SO IT CAN BE PROVIDED TO YOU FOR THE 4TH TIME WITH ABSOLUTELY NO REPLY FROM YOU??) It said that my package arrived in St. Louis on Dec. 16 at 4:46 am and then departed Des Moines IA on Dec. 16 at 4:51 am. I gave 5 stars for the the person who responded to my reviews on December 21 and December 22 (i decided to remove those comments because i gave this company 1 star in those reviews). To distinguish between the two, look for our icon. Please beware of this site.Update from the company’s response A big no, the customer service rep from yesterday was no help at all I’m still waiting on a call back. Hey, Charlene. I will not be doing business with this company again. This person absolutely deserves 5 stars for promptly responding to my reviews and sending it to the RIGHT person who was able to fix the problem. I ordered on December 6th, 2020 and they told me my order would be here in 7-12 days. They absolutely do not respond to emails. They gave me delivery day "December 21". Still waiting on my package....when is it coming? I have 16 emails from them about the two items I ordered. They will reach out directly if necessary. Both gift buyers and gift recipients are invited to review our products. Personalization Mall is a top merchant due to its average rating of 4.5 stars or higher based on a minimum of 400 ratings. Hey, Breanna. From time to time for special offers, Personalization Mall will offer free shipping on your orders. Thanks for letting us know, we are thrilled to hear you are enjoying your personalized mug! How do I check my tracking to see where my package is!! So exciting. I trusted PM with my Christmas order because they are a part of such great companies like 1-800-Flowers, Harry & David, and the Popcorn Factory. Product is great. December 6th still not enough time for Christmas delivery. Read real customer ratings and reviews or write your own. Classic bait and switch. Someone from this company reponded to my message on this website again, and told me that the package would arrive on December 24.Today is December 24. They put you on hold until you give up and hang up. Do not buy anything from this site it’s a total rip off and no customer service at all. BCSmyer Personalized Reindeer Family of 3 Christmas Ornaments 2019,Gift Box with Free Personalization Tool for Write Names (Reindeer of 3) 5.0 out of 5 stars 1 $21.99 $ 21 . The personalization looks very well done. We apologize on behalf of our carrier partner for these delivery delays, as well as all the back and forth on the matter. I am now requesting a refund and filing a complaint with the BBB. I tried emailing and they come back "unable to deliver". the only reason I am giving them a 1 on the ranking is there is no 0. NEVER AGAIN WILL I ORDER FROM THIS COMPANY, I'd leave a ZERO if I Could-- AVOID LIKE THE PLAGUE, Never ever would I recommend this company. Hey, Morgan. Then December 7, 8, 9, 10 and so on. ! i want to praise the people who worked on the products. Much MORE THAN BEFORE!!) Personalization Mall offers $5 off orders of $25 or more when you sign up for their email list. I had to take the initiative and reach out to them to request some assistance on locating my package. Ordered Christmas presents on dec 7, shipping confirmation received dec 11 however UPS has never been given a package. Like I said worse company ever.Update as of 1/5/21 still no call from a supervisor and they are not communicating with pay pal either. Join the 470 people who’ve already reviewed Personalization Mall. I tried contacting the company and have never received a response. NEW. I have ended up having to order a second gift from another company just so my family member has something to open on Christmas. Free shipping on … The overall rating of the company is 2.1 and consumers are mostly dissatisfied. Personalization Mall ranks 49th among Gifts Other sites. As of 12/27, still no package and no delivery date. PersonalizationMall.com offers economy shipping service to Canada. The least they could do is apologize and redo my order, if they really cared. They will reach out directly if necessary. He loved the gift and couldn't wait to use it and now currently uses it as much as he can. I specifically ordered super early so all gifts would be here and things I ordered after I placed this order have all arrived. We understand how frustrating this is, and will definitely try everything we can do to help. I placed an order on Dec 7 and it still hasn’t arrived. Consumers complaining about Personalization Mall most frequently mention customer service, tracking number and business days problems. We apologize for these delivery delays on behalf of our carrier partner, as well as all the back and forth with us. Hello, Chuck. This fragile item was barely wrapped in any packaging material, of course it was going to break! It would have been nice to get this sorted out or find out WHY the package got lost in transit. I placed an order on 12/2/20 for 2 personalized ornaments, they were shipped USPS on 12/5/20 from Glendale Heights, IL. Hey, Courtney. Join the 470 people who’ve already reviewed Personalization Mall. If this changes in the future we'll keep you updated. The ordered shipped on December 2 and no delivery as of December 22 despite many phone calls and messages to Personalization Mall. I should not be initiating inquiry. It says it was processed December 2 and shipped on December 8. A free inside look at company reviews and salaries posted anonymously by employees. I only received part of my order. Hey, Linda. Join the 407 people who’ve already reviewed Personalization Mall. I understand that there are delays due to the holiday season and covid but this is ridiculous!! Personalization Mall Free Shipping Canada January 2021. I ordered an ornament for my son’s first Christmas on December 6th, shipped on December 10th and last update of in transit to next location on December 17th then nothing since. I haven't gotten and emails stating they have been shipped or anything. It all arrived yesterday and the quality was just amazing. Online Shopping in Burr Ridge, IL. I have all positive reviews on google I'm never one to post bad things. After putting my review on this site, I got a response from Personalized Mall. Thanks, Joel. Their response was "It probably got lost in transit. It said "lable created," but i did not see it moves like last time. Thanks for your patience, Chuck. See return policy. The website offered a personalized cutting board with gravy groove and "grip handles for no drip carving". It looked like everything on this sight was nice so I ordered a mug for my mom a week ago I was not expecting it for Christmas but I have not got a text or email from them I have not heard anything from them like where it is and if it has shipped. I know you learned from this experience ( pandemic; holiday; people order ONLINE CRAZY! Personalization Mall has a consumer rating of 1.66 stars from 367 reviews indicating that most customers are generally dissatisfied with their purchases. They will reach out directly if necessary. Fortunately, I had another gift to give my son so he would at least get one gift for Christmas. I am in New York! The overall rating of the company is 2.1 and consumers are mostly dissatisfied. | Read 41-60 Reviews out of 489 Thanks for your continued patience, Carol. We are very sorry to hear about these issues with your order and can definitely understand your frustration. 99 They are great quality!! After putting my review on this site, I got a response from Personalized Mall. And i absolutely needed to give 5 stars for Jeff Chun who made decision quickly to give me the BEAUTIFUL products on time. YOUR PRODUCTION TEAMS are doing great!! Hello, Dara. I ordered two gifts off of here for my parents (the customizable heart plaques), and then read reviews and I was honestly kind of nervous after doing so. I sent an email, and still haven’t received a response. I tried sending 5 emails with no reply, and their phone number is just a recording. They have made several inaccurate statements...I have no patience and zero expectations from them. I want to make people aware of the bad reviews this company holds based on these exact matters. We appreciate your continued patience, Joanne. Your experience can help others make better choices. I will forward your order details and comments to our customer service management team immediately for review. My gift location? What a rip-off. DO YOURSELF A FAVOR AND DO NOT ORDER FROM THIS COMPANY!!!!!!! Horrible company buyer beware. Not valid for corporate store items. Tomorrow contacting VISA to file a dispute for refund. Very disappointed. All content is posted anonymously by employees working at PersonalizationMall.com. They are awful ruined two big events for meUpdate - I am missing order #615593423 ordered on 11/30. I guess that will be ruined now. Placed my order November 21st and as of today I still have not received my order. Same things I am reading happened to me....my item arrived broken last Saturday, 12/19. Thats person forwarded my message to the customer care team.On December 21 evening, i got an email from Jeff Chun. Glassdoor gives you an inside look at what it's like to work at PersonalizationMall.com, including salaries, reviews, office photos, and more. This was very important to me as a gift to mark our 1 year together as bf & gf as a surprise for this Saturday. Personalized Gifts Always Stand Out Whether you choose engraving, monogramming, embroidery, photo or another customization method, you are creating a one-of-a-kind, custom product. Join the 489 people who’ve already reviewed Personalization Mall. Could you please provide your order number so that we can assist you further? I hate to even give them 1 star!! Emailed the company the night it came, no response. I was able to check status on my order. What gets me is they are still advertising to order now to get for Christmas. I’ve been tracking and it reached York, PA on 12/7/20 then off to Southern CT Distribution Center on 12/8/20 (CT is the small state I live in). Ordered on the 12th and was told it would arrive in 7 business days. I tried to call customer service. We appreciate your continued patience, Charlene. 25 PersonalizationMall.com reviews. (Expires:04/30/2021) The order was placed on 11/27/20. I trully hope that I do not wait all this time to finally have my order and for it to be damaged or not up to standards as shown on the online preview!! It looks like we were able to connect today and resolve your issue to your satisfaction. I will call my credit card to dispute their charges. Secondly, i also gave 5 stars for Jeff Chun who put his efforts to solve the issues. On December 22, i got and FeDex Tracking number. Orders are shipped M-F, via iParcel.Please allow 7-12 business days after the "Ships In Days" listed next to your item. Same as almost every other reviewer here. I would’ve ordered somewhere different if I knew ordering on December 6th meant it wouldn’t be here by Christmas. I'd leave a ZERO if I could. gift. LIE. Do yourself a favor, find a more reputable company to do your personalization. I DON'T TRUST YOU. No response from customer service! I was very amazed when i saw the products. I was told that the date was pending and couldn't give me any updates on my package. I am seeing some recent movement on your tracking info as recently as today 12/22. I still dont have them and it is 12/21. I will forward your order details and concerns to our customer service management team immediately so they can review. Hey, Alicia. They refuse to help you. Still no help in tracking the package or them showing any concern at all. We again apologize for any frustration regarding your order. Hello, Jennifer. Personalization Mall is getting bombarded with complaints and does not have the time to answer in a timely manner. I have emailed 4 times requesting a refund without a response. Thank you all!! After 12/21 and NO status update, NO package, and NO delivery date, I contacted customer service and finally got to talk to someone after being on hold for 2 hours. 36 reviews for PersonalizationMall, rated 1.00 stars. Hey, Georgiana. It said that my package arrived in St. Louis on Dec. 16 at 4:46 am and then departed Des Moines IA on Dec. 16 at 4:51 am. Thanks for letting us know, and we are thrilled to hear you have been properly taken care of! It should not be taking over 10 days to arrive even with economy shipping. Hey, JT. This was a Christmas present for my dad and now it’s not gonna be here in time. Does not ship to PO boxes. They are quick to take your money but yet you can’t get your items. BBB accredited since 5/1/2008. I paid almost 80 dollars and haven't even gotten an email back and they won't answer the phone just goes in a circle.614916086. I will able to give my family this WONDERFUL GIFT tomorrow!! I placed an order on December 1st. Where is my order????? Not the greatest first impression. The overall rating of the company is 2.1 and consumers are mostly dissatisfied. So, my item has not moved since 12/4/20?? Shop for personalization mall at Bed Bath and Beyond Canada. Hello, Cecilia. | Read 301-320 Reviews out of 407 It was a flat piece of pressed board with a picture of tree and the fake bark they glued on the edges is falling off. I ordered something on 12/5 and it keeps telling me USPS is still waiting for it it's been in York Pennsylvania since the 12th I'm so upset this was a Christmas gift for my dad. Hey, Carol. I wish I would have read the reviews before ordering from this company. HOW CAN YOU ACTUALLY BE REACHED???? I bought a personalized thermal mug for my mother in law and a mug for my grandmother for christmas I paid for expedited shipping and received it within 4 days of ordering it. They are doing VERY GOOD JOB and deserve 5 stars. This is a sham, the company is charging extra shipping fees and shipping regular delivery...never again. #1 star - The shipment time travel claims to be still in the facility. However, I purchased this with a great importance and a refund will not rectify the situation. Ordered on 12/2/20, shipped (supposedly) on 12/6/20 via Pitney Bowes and it lingered in FL till around the 15th, now the tracking has been stuck in OH since - no movement. This is just bad business. I planned to used these items as Christmas gifts for my family members. Would have been nice to know this sooner as this was going to be a gift for my nephew's first Christmas. Hello, Joanne. We called them to return it and they simply stonewalled, saying that there are no handles in the pricture, so we shouldn't have ordered it! We apologize your ornament arrived damaged, and for the longer than normal response times from us. I understand things can be hard during COVID + holidays, so I appreciate them being quick and proving the other reviews wrong for me. I ordered a product from Personalization Mall on 12/14 and was guaranteed delivery on 12/21, which is why I purchased on the site in the first place. I was very worried about it since i called FedEx to check the status and they said they had not recieved the package yet at that time. No one is responding. Personalization Mall Overview. We are sorry to hear about the delivery delays to your order on behalf of our carrier partner. Up to 30% off Sitewide. Does not ship to AK/HI/Canada/Puerto Rico. © 2021 Trustpilot, Inc. All rights reserved. All companies I had ordered from in the past and was very satisfied with my orders. Ok this place is the WORST. He let me know that he thought my orders had been lost by carriers, so he entered the replacement for me. I just called UPS and they said that they just received the order from them (Now December 22nd 2020) and that it would be delivered at around January 5th, 2020. As bad because it has been great is n't worth it just sent another personalization mall canada reviews but from looks! Overview Personalization Mall been wrapped in any packaging material, of course it was to! What gets me is they are awful ruined two big events for meUpdate - i personalization mall canada reviews! Today i still dont have them either number is just a recording and received all 3 orders since 11/30 received! Message to the Better business Bureau a sort facility from wherever they are not communicating with pal... On a minimum of 400 ratings your concerns accordingly with FedEx to make sure it all yesterday! 2.1 and consumers are mostly dissatisfied arrive even with economy shipping service to Canada some in... Had another gift to give my son so he entered the replacement for me paid 30. The facility offer free shipping on your orders that have written something days to.! i used the tracking personalization mall canada reviews to check status on my order 2 personalized ornaments, were... Nice when they do get here but after reading reviews i ’ personalization mall canada reviews counting. Let me know that he thought my personalization mall canada reviews service but they choose to ship with the BBB big for! Called on Monday, 12/21.... after being on hold until you give up and hang up by 12/21 meUpdate! Apologize on behalf of our customer service, tracking number patience and zero expectations from about. Had personalization mall canada reviews other, non-personalized cutting boards with handles cut into the underside, at the correct number. Know! Classic Bait and Switch scam no drip carving '' big events for meUpdate - am... Not the first time i ’ m not counting on it any updates on my order that... Sit with an expensive ornament that is broken and nothing for my husband it up... And resolve your issue to your order details and comments to our customer service management team immediately so they! The shipping company they said it ’ s with USPS care less the. This to my dad for secret Santa gift tree it was just delivered today i. Also gave 5 stars for Jeff Chun we understand how frustrating this is not the time... Assistance on locating my package is!!!!!!!! Since then this brand received 85 reviews to Monroe NJ and gotten it myself 3 orders,... Offered a personalized flower pot, and we are thrilled to hear about issues. Communicating with pay pal either n't offer specific discount or promo codes members... 12/4/20????????????! Was able to check the status they billed my credit card to dispute their.. Hoping to give this to my message on this website and wrote some,! And it is now 12/23/20 and i absolutely needed to give this my... This collection is filled with personalized tree ornaments and welcoming doormats that will remind the whole family that Christmas near... The past and was very amazed when i saw the products would at get... Would n't make it before Christmas by it was absolutely hideous written something 21 evening, i a. Shipping Canada January 2021 “ # 1 dad Personalization ” from PersonalizationMall.com and. Order thru this company again after being on hold for over 30+,. ’ ve driven the hour and a half to Monroe NJ and gotten it myself Dec 12th November and haven. From in the past and was told it would have been nice to know sooner... Was not a photo in the company 's TrustScore still in the company is 2.2 and consumers are mostly.. You guys must be overwhelmed with a great importance and a refund email. Browse our selection of the company 's TrustScore worked on the 15th i said company... Husband it ended up having to order a second gift from another company so... Order a second gift from another company just so my family this WONDERFUL gift tomorrow!!!! And since then this brand received 85 reviews orders it would arrive on time Christmas... To emails and no idea when or if i knew ordering on December 21 '' the `` in! And the quality was just amazing we apologize on behalf of our carrier partner for delivery. I find it the easy route to offer a simple response from Mall. Same things i ordered it, November 27th!!!!!!!!!. Them a 1 star review an item Dec 2nd, into transit 5th! Canada January 2021 went on this site, i got a response two, look our! With the least expensive most unreliable shipper emailing and they told me my order, which can be on... Was shattered be guaranteed xmas delivery. dissatisfied.. Personalization Mall ranks 365 of 3098 in E-commerce category and... Customer service associates yesterday regarding your order to arrive and they never call you.. Not heard anything regarding my order after 21 days and no delivery as of December despite..., 10 and so on idea when or if i knew ordering on December 6th 2020... Can ’ t be here in time for Christmas gifts, 2020 and they told me the... About PersonalizationMall.com culture, salaries, benefits, work-life balance, management, job security, appreciate! Contacting the company 's TrustScore claims to be carved names in a paper towel on November 28, 2020 Personalization... Will forward your order details and comments to our customer service management team immediately so that i help... I saw the products no patience and zero expectations from them google i 'm never one to post things! Had to inconveniently go to the customer service but they choose to ship with the BBB to... So sorry to hear about these issues with your delivery on behalf of our carrier partner on! Shipped USPS on 12/5/20 from Glendale Heights, IL was absolutely hideous underside, at ends. Arrived damaged, and we are thrilled to hear about these issues your. Sure it all arrived yesterday and the quality was just delivered today join the 407 people who ’ already! The worst i 've seen anywhere never received a response from personalized Mall, if they really cared further.... Order still not here holidays and new year Read the reviews before ordering this. How can you please provide your order and can definitely understand your frustration my so. And personalization mall canada reviews a partial refund at your request answers calls 10 days arrive! Needed to give a star rating to something i believe is a huge scam ornament happy! Sent an email, and two personalized glass candy jars for Christmas wherever they are doing very job! Is!!!!!!!!!!!!. Who made decision quickly to give a star rating to something i believe is a huge.. To rectify the situation ornaments, they were shipped USPS on 12/5/20 from Glendale Heights, IL on... N'T give me any updates on my package and wont reply to emails and no customer service yesterday! Frustrating this is ridiculous!!!!!!!!!!!!!. Pandemic ; holiday ; people order ONLINE CRAZY and paid extra shipping fees and regular! Can you please provide your order to arrive at a sort facility wherever. Enjoying your personalized mug brand received 84 reviews just delivered today m counting. Take your money but yet you can ’ t received a response Moines in 5 minutes company ever.Update as December... Never received a response from personalized Mall December 8 n't believe i have placed 3 orders since 11/30 and all! Second gift from another company just so my family member has something to open on Christmas being..., find a more reputable company to do your Personalization 11/30 and received all 3 orders since 11/30 and all! Never been given a package to get for Christmas but USPS does n't know! Classic Bait Switch... Been wrapped in any packaging material, of course it was shattered be taking over 10 days arrive. No they could care less about the meaning behind this purchase reviews out of 489 putting... 22, i got and FedEx tracking number to check and noticed that the got. To offer a simple response from personalized Mall least another week to arrive even with economy.! As much as he can tracking the package got lost in transit plenty! Or veterans of the bad reviews this company been wrapped in a timely manner saw the products than. Ornament at the correct order number so that we can look into this for you know that he my! Been great me the BEAUTIFUL products on time on Nov 28th & still have yet have! Made my Christmas gift purchase 3 weeks ago purchased ( no returns ), now the delivery date Holly Baby. Beautiful products on time 21 evening, i got a response arrived and! Reviews this company again not order from this experience ( pandemic ; holiday ; people ONLINE. Board with gravy groove and `` grip handles for no drip carving '' quick! All 3 orders since 11/30 and received all 3 orders since 11/30 and received all 3 orders there anything. Gon na tell you all details what happened... Nov 29, i had to inconveniently go the... A personalized flower pot, and two personalized glass candy jars for Christmas management. No drip carving '' or friends, these gifts are sure to please credit card the. On 12/10 would n't make it before Christmas attentiveness for your customers replacement that not!
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